Returns & Terms
We offer a refund for items that are full price and returned to us within 14 days after you have received your order.
We offer a credit note for items that are full price and returned to us within 30 days after you have received your order.
We do not offer exchanges. We suggest you purchase the alternate size and return the item for a refund.
We do not offer returns or exchanges on 'accessories'.
We cannot accept returns due to wear and tear.
Your garment/s must meet the below requirements to be returned:
- Returned within the time frame
- Returned in new, unused condition with all designer tags still attached.
- They must be a full price item, there is no return on sale items, this includes all promotion codes and sales. (eg, flash sales, sale collection and reduced items)
If garments are returned in any other state, we may need to send these back you. However our customer care team will contact you.
If you wish to return a faulty item or have received the incorrect item/size, please contact firstname.lastname@example.org immediately with your order number and await a response for further action.
We will happily accept the return of your faulty item for a full refund within 7 days of receiving your purchase or a gift voucher within 14 days of receiving your purchase.
Please help us by providing a photo of the defect/fault as well as the front and back of the garment. This will help speed up the returns process. Contact us at email@example.com for faulty items.
How long will my refund/gift voucher take?
AUSTRALIAN ORDERS: Please allow up to 2 weeks from the day you post your return for your account to be refunded (Refunds processed through PayPal can take a few days to completely transfer).
INTERNATIONAL ORDERS: Please allow up to 4 weeks from the day you post your return for your account to be refunded (Refunds processed through PayPal can take a few days to completely transfer).
Your refund will be issued to your original payment method or if you opted for a gift voucher we will send this via email.
Please note: we cannot provide refunds for orders placed with gift vouchers.
We go to great effort to ensure that the colours reproduced in our product photos are as true to life as possible, but because the image that appears on a computer screen can vary widely depending on a monitor's display settings and manufacturer, sometimes garment colours may vary slightly from the images that appear on our site.
To request a return:
Send us an email to firstname.lastname@example.org
1) Your order number
2) Item for return
3) Reason for return
Your acceptance email will include our return address, and please note that customers are responsible for return shipping charges.