Returns & Terms
Fabrik will provide credit or exchange only for returned items. We do not refund for a change of mind.
If a product is faulty or our description has been misleading or inaccurate we will gladly refund the cost of the item.
We do not offer returns or exchanges on custom orders or sale/discounted items.
We will credit/exchange/refund the item/s provided :
1. All items are returned within 30 days of receipt.
2. The product(s) must be as new, ie: unused, unworn, unwashed, undamaged, unsoiled and in their original packaging and/or tags attached.
Email firstname.lastname@example.org with the following details: your name, invoice number, product name, reason for return and a request for replacement, exchange, credit or refund.
You will then be given a return authorisation number (RAN) to be written on the outside of the returned package.
Post the product(s) to the following address: Fabrik 129 Powderworks Road, Elanora Heights, NSW 2101 Australia, RAN#_____
Please note: Postage/shipping and handling of products is not refundable unless product is deemed faulty.
Under no circumstances will a refund or credit be given if the products received are used, worn, washed, soiled, damaged or without original packaging and/or tags attached. These items will be returned to the customer with the customer responsible for any return shipping costs.
It is suggested that you send your return package by receipted post or express post, as Fabrik cannot be held responsible for any product lost/damaged in return transit.
REFUND FOR FAULTY GOODS
If you have requested a refund for faulty goods, a credit will be issued via the same payment method used within 7 days of receipt of returned goods by Fabrik, provided the RAN (Return Authorisation Number) is clearly marked on the package.
If an exchange is approved and received by Fabrik, the exchange can take up to 15 days to process from the date of receipt by Fabrik.
Fabrik is happy to provide a size exchange. However the product being exchanged must be as new, ie: unused, unworn, unwashed, undamaged, unsoiled and in their original packaging and/or tags attached. Postage, handling and return delivery charges are at your expense.
When exchanging an item you may select an alternative product, however if the replacement item is priced higher than the item exchanged you will be required to pay for the difference.
We go to great effort to ensure that the colours reproduced in our product photos are as true to life as possible, but because the image that appears on a computer screen can vary widely depending on a monitor's display settings and manufacturer, sometimes garment colours may vary slightly from the images that appear on our site.
We reserve the right to refuse to supply any individual or company.
Fabrik is committed to keeping your personal data confidential and secure. We do not sell, rent or loan your personal information to others. Purchases via the Fabrik website are handled by PayPal and therefore located within a secure server environment which utilises SSL (Secure Sockets Layer).